Frequently Asked Questions

Everything you need to know about your Stone Oak Creatives experience.

What is the typical shipping timeframe for my order?

Most orders are processed within 1-3 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive.

Do you offer international shipping?

Currently, we ship to all 50 U.S. states and Canada. We are working on expanding our logistics to support more international destinations soon.

What is your return policy?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

How can I track my package once it has shipped?

Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's website.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.

Are your products sustainably sourced?

At Stone Oak Creatives, we prioritize quality and ethics. We work closely with our manufacturers to ensure materials are responsibly sourced and meet high durability standards.